Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service Orientation
Looking for ways to help people.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Negotiation
Bringing people together to solve differences.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Reading Comprehension
Reading work-related information.
Persuasion
Talking people into changing their minds or their behavior.
Social Perceptiveness
Understanding people's reactions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Learning
Figuring out how to use new ideas or things.
Writing
Writing things for co-workers or customers.
Time Management
Managing your time and the time of other people.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
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